fatin+najwa_911

Fatin Najwa binti Mohd Hata, No. 22, Jalan Anggerik, Taman Pertama, 45200 Sabak Bernam, Selangor Darul Ehsan.

Madam Maria, IIUM Management, __53100 Gombak, __ Selangor Darul Ehsan. 26 FEBRUARY 2012

Dear Madam, __Complaints about a Certain Business Outlet and Service Which Is Not Available On Campus __ Kindly refer to the statement above; I am Fatin Najwa binti Mohd Hata, matric card number 115245, student of CFSIIUM would like to make a complaint regarding to the lack of some services at this campus.

2. I normally eat lunch at the cafeteria in campus because of its reasonable price, convenient location and friendly atmosphere. There are, however, a number of deficiencies which I think should be improved. Firstly, there are not enough table and chairs for students to sit especially at peak times. Therefore, if it is possible, I would suggest to you to provide more sit place. Also, there are a number of students who sit and eat together between male and female, which is very annoying for the majority of us. I think those students ought to be warned or you can divide the area between male and female for nurture our good reputation. Finally, usually in the afternoon, most students will get their lunch which sometimes makes me sweating badly. So, could we please get air-condition or more fan when the café becomes too stuffy and hot?

3. Besides that, majority of students especially for CFS students do not own motorcycle or car and we have to walk about 15 minutes to class through side walk provided. Even though there is bus for us, we usually got difficulty to ride in bus because of the time and spaces that not enough for all of us. What is more important is during downpour, we face a problem and barrier to go to class due to the condition of ourselves. Therefore, if it is possible, I would like to suggest to the management to provide roof at our common way. Hopefully, this can help us to go to class without any obstacles.

3. This campus also lack of elevator service. Most of us usually will have a class at top level of the building which is quite difficult for us to use stairs because it takes more time especially when we are in hurry. Furthermore, we have to share the same building with engineering degree students which make such a crowded environment at one time. Unfortunately, the elevator provided today is only one on our building and all students have to wait in such a long time to use it. Sometimes, male and female students have to squeeze in the elevator which is not appropriate and not comfortable for everyone. I think it will be good if more elevators build in our building.

4. Then, it would be a relief to hear if more musollas can be provided around the building by the management itself. This is because almost students will finished their class at 1 o’clock and continue again at 2 o’clock. This action actually are very meaningful to us which it can make a big different in our life with help and make us easier to perform prayer at anywhere and anytime. We can have a time to take a lunch and not hasty to go to class on time.

<span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;">5. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;"> Finally, could the management provide a wider connection for internet purpose? This is because we got a really big trouble especially to those students who live at mahallah that far away from the Centre of IIUM such as mahallah Maryam. I hope the management could find a way to settle this problem with enlarge the wireless connection, so that all students can enjoy the amenity. I am hoping that the management can take an action about this problem. So that, all students can has a great environment to study and have the chances to use all the facilities wisely. <span style="color: black; font-family: 'Times New Roman',serif; font-size: 12pt;"> I look forward to hearing good news from you and I hope prompt action will be taken to solve this problem as soon as possible for the sake of our own benefit. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Thank You.

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Yours Faithfully,

**//__<span style="font-family: 'Segoe Script',sans-serif; font-size: 9pt;"> FATIN NAJWA MOHD HATA __//** <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">(FATIN NAJWA BINTI MOHD HATA)